Shipping Policy

Shipping:-

Shipping will be delivered in 5 to 7 working days.

📦 Shipping Terms — India

⏱ Delivery Timelines

(Delivery period is calculated from the next day after dispatch)

  • Metros (ROI): 3 to 5 working days
  • Other / Remote Locations: 5 to 7 working days

Note: Delivery timelines may vary due to unforeseen courier delays. 'Surekh Tu' by Dhanashree, shall not be held responsible for such delays, but we will actively follow up with the courier to ensure your parcel reaches you safely.

💍 Packaging & Handling

  • All artificial jewellery is securely packed with protective material to prevent damage in transit.
  • We conduct thorough quality checks before dispatch to ensure items are shipped in perfect condition.

💰 Shipping Charges

  • Free shipping on all prepaid orders within India.

💵 Cash on Delivery (COD)

  • COD is available for all products and no minimum requirement of purchase.
  • A COD handling fee of ₹60 will be applicable per order.
  • Please note: Orders placed via COD cannot be opened before payment and must be accepted upon delivery.
  • In case of non-acceptance or refusal, future COD orders may be restricted for the customer account.

📍 Delivery & Collection

  • Please track your parcel regularly until delivery.
  • Ensure someone is present at the delivery address to receive the parcel.
  • For non-residential addresses (offices, hostels, hotels, gated communities, etc.):
    • Coordinate with the reception/front desk/courier collection point at the premises.
    • Be aware of any designated courier collection points at your address.

🚚 Missed Deliveries

  • Delivery agents may not call before attempting delivery.
  • Usually 1–3 delivery attempts are made.
  • If the recipient is unavailable during all attempts, the parcel will be held at the nearest courier hub.
  • It is the customer’s responsibility to contact the hub and arrange re-delivery.
  • If unclaimed, the parcel will be returned to us.
  • Re-dispatch will be done only after the customer pays the re-shipping charges.

📝 Address Details

  • Please provide your complete address, PIN code, and correct State while placing the order.
  • If the parcel is returned due to incorrect address, non-availability, or non-reachability, the actual shipping cost will be charged to resend the parcel.

📩 Support

  • For any shipping or delivery-related issues, please contact:
    • 📧(surekhtubydhanashree28@gmail.com)
    • 💬 WhatsApp: (9518980518)
  • Include your Order ID and full delivery address when reaching out to us.

⏳ Delayed / Scheduled Delivery

  • If you want your jewellery order to be delivered on a specific later date (for gifting or events), mention the preferred delivery date in the “Notes” section during checkout.

We will try our best to schedule the dispatch accordingly.